Support
Answers to common questions, or send us a message.
Email us anytime at support@saydawn.com. We usually reply within 1–2 business days.
Common questions
The coach can't hear me
Check that Saydawn has microphone and speech recognition permission. On iPhone: Settings › Saydawn. On Android: Settings › Apps › Saydawn › Permissions. You can always tap the keyboard icon to type instead.
How do I turn AI coaching off?
In the app, open Progress › About › AI coaching and tap Turn off. Nothing is sent to the AI while it's off. Tap Turn on to use lessons and conversations again.
A reply or correction looks wrong or offensive
Tap Report under that reply, correction or lesson. Reports come straight to us and we review every one.
How do I change my level?
Open Progress › My level and choose B1, B2 or C1. Your next lesson and conversations will adjust.
How do I delete my data?
Your progress is stored only on your phone. Deleting the app removes it. To delete a report or a message you sent us, email support@saydawn.com.
How do I cancel a subscription?
Subscriptions are managed by Apple or Google. On iPhone: Settings › your name › Subscriptions. On Android: Google Play › your profile › Payments & subscriptions.